Southwest Airlines Organizational Culture

Examining The Organizational Culture of Southwest Airlines Theory & manufacture of Managerial Communication Abstract Southwest Airlines is the most earningsable air room with the highest node blessedness military judge in the industry. A substantial startle of their success is due to their culture of place employees first, even in the beginning customers. This report discusses how Southwest Airlines uses loot sharing, employee empowerment and Luv to create a positive study for their employees. By building this encouraging, ethical and good environment, Southwest Airlines has become the enviousness of the airline industry. Introduction Southwest Airlines has an unconvincing success humbug for a commercial air carrier. They atomic number 18 the most advanceable airline with the highest customer rapture rating in their industry (Landes, 2008). This is accomplished by doing things simple and clever; and it all starts with their employees (Southwest refe rs to them as their people). The simple is that Southwest typically flies point-to-point destination, low fare, low frill, short haul flights, among 59 cities in the Unites States (Freiberg, 1996). They also only use one symbolization of aircraft (Boeing 737 series), which cuts down on maintenance costs.

Southwest does not congeal to the hub and spoke design that most carriers use to move passengers. The brilliant is that Southwests philosophy on employee satisfaction and therefore their loyalty are directly related to customer satisfaction and loyalty. Southwest does this by offering their employees a generous profit sharing plan, empowering the! m to think like owners, and show them luv every medical examination prognosis they can. This effective formula provides a positive workplace for employees, and exquisite service for the customers. Their success is due in no scummy part to their unique organizational culture and the carriage they choke off and reinforce their values everyday. The unique way Southwest circumspection treats their employees has everything to do...If you want to get a broad essay, order it on our website: OrderCustomPaper.com

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